It’s not what you don’t know or overlook that bites you as a leader. It’s what is right in front of you that you choose to ignore. Two changes will change everything

You don’t need to communicate IT in a language business understands to demonstrate the value of IT. Instead, you must help LOB communicate business in a language that IT understands.

Old-school CEOs need to be re-educated by CIOs who only know how to be lifelong learners, innovators and adaptors. The key is understanding the difference between mindset and mentality, between what they view and how they see.

CIOs are qualified to become CEOs because of one outstanding quality that is supported by four demonstrable skills.

We have misused feedback, and in thinking we were being objective, we have actually been subjective. We don’t really give people a lot to work with. Constructive feedback is aware of the science behind how people learn, and the steps to take in light of that truth.

Leaders lead leaders. They can’t help it, but they can own it and be more effective in it. The first of four strategies is to serve by being clear and unapologetic about the value you bring. There are three areas in which you must do so: What can’t be contained in you, What can’t be denied from you, and What you must handle with care.